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Here at EPBROWISTRY, client satisfaction is held at the upmost importance! We like to take our time and use full detail to keep our clients comfortable with the process every step of the way. We do not move forward with the procedure until the client and artist are 100% happy with the mapping, measurements for the designated service, and pigment color choice.

  • We require a 7 DAY notice if you decide to reschedule your appointment. Any rescheduled appointment is subject to our availability. 

  • If you are more than 15 minutes late to your appointment, this will result in the cancellation of your appointment.

  • YOU are responsible for checking the candidacy guidelines prior to booking a session. If you arrive to an appointment and cannot receive treatment due to disregarding the listed contraindications, your appointment will be canceled.

  • Please note, Permanent Cosmetics may not fully replace wearing makeup. The healed results will vary with each client. Filling in your brows with pencil, powder, or other makeup may still be needed. We have no control over what occurs during the natural healing process. Absolutely NO guarantee will be made. Any additional sessions requested will be charged accordingly.

  • PLEASE NOTE: If you have had previous permanent makeup (brows only, no lip or eyeliner) and are interested in a cover-up/correction, you must email epbrowistry@gmail.com - We cannot guarantee results for all previous work cases. In some cases where the previous work is too dark, large, or hard to work around, tattoo removal will be highly recommended. If you have previous permanent makeup and do not inform us, your appointment will be canceled.

  • If you want us to touch up someone else’s work (brows only, no lip or eyeliner touchups), a touch up of someone else’s work will be treated as a new permanent makeup session. No exceptions.

  • Pricing is subject to change at any time.

  • We only allow the artist and the client being serviced in the treatment room. No guests for safety, sanitation, and insurance purposes.

  • If you decide to go elsewhere for your touch up, we will no longer accept you as a client for any service as we do not touch other artist work. 

A $50 commitment fee is required to secure an appointment date/time. The commitment fee will go towards your final service fee. All commitment fees are non-refundable. We do our best to meet your scheduling needs and request that you adhere to our cancellation policy. Failure to reschedule within the 7 day time frame will result in a loss of your total commitment fee and a new commitment fee will be required to book another appointment.

 

CANCELLATION POLICY 

Any appointments cancelled within 7 days of appointment date will forfeit their deposit and will not be able to transfer deposit to a later date. You will need to book a new appointment and pay a new deposit. 

 

RESCHEDULING

If you reschedule within 7 days of your appointment, you will forfeit your deposit and will need to pay a new deposit for your next appointment. If rescheduling your appointment outside of the 7 day window, you may transfer your deposit to a new date once. After you transfer your deposit to a new date, it is then no longer transferable.

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